Returns & Exchanges
Return Bay Protocol
AutoVora handles return and exchange requests with a part-first review process. Keep packaging, verify the vehicle match, document the issue clearly, and contact our support team before installation if anything does not look right.
What to do when the box arrives
Returns and exchanges move faster when the part is still clean, unmodified, and easy to compare. Before installation, inspect the item, compare it with the original component, and collect the information AutoVora needs to review the request.
Inspect packaging
Check the shipping box, product packaging, labels, included hardware, and visible part surfaces before removing protective material.
Compare fitment
Match the new part against the original part for side position, connector style, bracket layout, mounting points, and overall dimensions.
Document clearly
Take sharp photos of the item, packaging, labels, any damage, and the area where the fitment issue appears.
Contact support
Send your order details, vehicle information, part category, photos, and a short explanation before installing or modifying the item.
Keep the part review-ready
Automotive parts can become harder to review once they are installed, altered, wired, painted, scratched, contaminated, or exposed to road use. For the cleanest support path, keep the part in its received condition until AutoVora confirms the next step.
When an exchange may be the cleaner path
Some requests are best handled by matching the correct version of the part rather than simply returning the item. AutoVora can help review the details when a trim, connector, side position, production date, or vehicle package appears to be the issue.
Send the right evidence
The strongest support request is specific. Instead of only saying a part does not fit, show where it differs and include enough vehicle data for the AutoVora team to understand the situation quickly.
Photo set
Include full part photos, close-ups of labels or part numbers, damage areas, connector shape, mounting points, and packaging condition.
Visual proofVehicle data
Send year, make, model, trim, engine, drivetrain, body style, side position, and any package or production-date details you know.
Fitment dataInstall status
Tell us whether the part has been installed, powered, painted, modified, fluid-exposed, road-tested, or kept unused in packaging.
Condition statusPause before modifying the part
Ready to start a review?
Contact AutoVora with your order details, vehicle information, photos, and the return or exchange reason. Our team will review the request and guide the next step based on the product condition and available options.
Inspect first. Install second.
AutoVora returns and exchanges work best when the part stays clean, the details are clear, and the support request is opened before the component is installed, modified, or road-tested.